Job Description

Job Description

Position: Services Specialist Logistics

Location: Amarillo, TX (Onsite)

Duration: FTE/ Direct Hire

Job Description:

We are seeking a detail-oriented and proactive Services Specialist – Logistics to support end-to-end logistics operations, ensuring the timely and efficient execution of both domestic and international shipments. The ideal candidate will work closely with internal teams, external logistics service providers (LSPs), and customs authorities to coordinate shipments, resolve issues, and maintain compliance with company and regulatory standards.

Key Responsibilities:

Shipment Coordination & Routing:

• Manage routing of shipments, including critical and priority shipments, in coordination with users and logistics service providers.
• Assign marine surveyors in accordance with company guidelines and routing requirements.

Communication & Stakeholder Management:

• Serve as the primary point of contact for shipment updates, delays, and resolutions.
• Collaborate proactively with internal and external stakeholders to ensure timely issue resolution and seamless shipment execution.
• Coordinate with buyers, sourcing, finance, factory teams, and freight forwarders for logistics-related activities.

• Shipment Tracking & Documentation:

• Track ETA of inbound shipments and ensure proper documentation is collected for timely handover to destination teams.
• Ensure accurate and timely updates of shipment status in the ERP system.
• Capture and maintain data related to shipment dates, costs, documentation, and tracking for reporting and analysis.

• Customs & Compliance:

• Liaise with Customs, global logistics teams, brokers, and freight forwarders to ensure all documentation and information are in place for international shipments (import/export).
• Adhere to Customs policies and procedures throughout the clearance process.
• Monitor physical cargo clearance and ensure updates are reflected accurately in internal systems.

• Planning & Execution:

• Manage logistics planning for international and project cargo shipments.
• Track vessel movements to determine ETA to Port of Import (PoI).
• Work with buyers to validate required dates and align shipment execution accordingly.

• Reporting & Analysis:

Prepare and maintain reports such as:

• On-Time Delivery (OTD) and On-Time Pickup (OTP) – Weekly/Monthly.
• Daily/Weekly critical shipment pick-up and delivery confirmations.
• Monthly MOR reports (shipments cleared, logistics spend, deflation tracking).
• Supplier performance monitoring and evaluation.

Qualifications & Skills:

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field preferred
• 3+ years of experience in logistics, supply chain, or related roles.
• Strong knowledge of international shipping, customs processes, and freight forwarding.
• Proficient in logistics ERP systems and Microsoft Office tools (Excel, PowerPoint, Word).
• Excellent coordination, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong attention to detail and data accuracy.

Salary Range: $45,000 - $55,000 per year

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