EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
...Headway makes it easy to accept insurance, boost your earnings, and... ...your schedule, client load, and work environment. Why partner... ...insurance plans through our nationwide network. Predictable bi-... ...telehealth while working from home. We accept the following licenses...
...to other departments within the hospital and cross-campus to another NICU as needed ~ Holiday scheduling requires working either Christmas Day or the day before/after Christmas ~ Must care for neonates with pre/peri/post-operative needs and complex diagnoses ~...
...A respected staffing agency is seeking a Sr Safety Coordinator (Travel) responsible for planning and maintaining safety programs to ensure... ...technical safety support, and ensuring compliance with OSHA regulations. Suitable candidates must have an OSHA 30 certification...
...understanding of how people live and work in their homes. Marvin Replacement is our dedicated... ...into in-home consultation appointments Set up and maintain professional, eye... ...,000+ per week, even with a part-time schedule and theres no cap on bonuses Flexible...
...Mitsubishi is seeking dedicated Sales Consultants to fulfill our growing customer base. Candidates MUST be computer/technology savvy. Car Sales experience is not necessary. Responsibilities include but not limited to greeting customers on the lot and responding to phone...