Provide the highest level of customer service to our customers and Wellness Advocates through phone, chat, email, and/or other contact types. This will be for the Pleasant Grove, UT call center. Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service. Will be trained to take multiple contact types. Attend necessary trainings, as determined by management. Respond promptly with correct grammar and punctuation in verbal and written communications. Use resources to answer questions and resolve concerns promptly and courteously. Follow-up on customer services issues. Capture customer feedback. Identify and track/code contact types. Upsell and inform customers about promotions and products. Help with special projects as needed. Adhere to schedule and meet other department performance standards. This position operates in an office environment that may include exposure to stationary positions and computer blue light for extended periods of time. Ability to work under pressure, including during peak season. High School Diploma or GED preferred. Professional French language proficiency required. Professional English language proficiency required. Strong typing and computer abilities. Ability to type 30 words per minute, preferred. Knowledge of proper grammar, punctuation, and impressive spelling. Organized and detail-oriented. Ability to follow instructions, policies, and procedures. Works well with others. Proactive while assisting others. Ability to communicate effectively with others in a respectful and professional manner. Ability to communicate by reading, writing, recording, receiving, and sending communications. Previous customer service experience, preferred. Desire to move up and grow with dōTERRA, preferred. Work at the Pleasant Grove location; or if approved for remote work, lives in Utah or Idaho.
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