Customer Service Representative - 4/23 & 4/24 hiring event, starts 5/12 Job at Signature Staffing, Susquehanna, PA

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  • Signature Staffing
  • Susquehanna, PA

Job Description

Job Description

Job Description

Customer Service Representative – Fully Remote!

CANDIDATES MUST RESIDE IN PENNSYLANIA

Position Type: Full-Time
Location: 100% Remote (including training)
Pay: $15.75/hr | $16.75/hr for bilingual candidates
Required: High School Diploma (must be listed on resume)

Training & Schedule

Training:

  • 2 weeks | Monday–Friday

  • 8:00 AM – 4:30 PM (fully remote)

Work Shift:

  • Typical hours: 9:30 AM – 6:00 PM

  • May fluctuate between 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM

Role Overview

As a Customer Service Representative, you’ll be the first point of contact for applicants and their families, answering questions and guiding them through the waiver application process. The role involves high-volume inbound calls (approx. 75/day), primarily assisting elderly and disabled individuals.

What You’ll Do

  • Answer inbound calls and emails regarding waiver services

  • Explain program information and conduct eligibility screenings

  • Schedule intake appointments and refer to Enrollment Brokers

  • Document caller interactions and update case information in MAXeb

  • Maintain current knowledge of policies and procedures

  • Show professionalism, empathy, and cultural sensitivity at all times

  • Escalate concerns or complex issues to management

  • Perform follow-ups and assist with case resolution

What We’re Looking For

Minimum Requirements:

  • High School Diploma or GED

  • Strong communication, organization, and multitasking skills

  • Experience working with diverse populations

  • Comfort working in a fast-paced, call center environment

Preferred:

  • 3+ years of customer service or human services experience

  • Bilingual (English + another language)

  • Knowledge of Pennsylvania Home and Community-Based Services (HCBS)

  • Familiarity with medical terminology

Job Tags

Full time, Remote job, Shift work, Monday to Friday,

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