Job Description

Job Description

Job Description

Mission
Deliver predictable IT outcomes
Vision
In 10 years, our aim is to grow into a $25 million national powerhouse, maintaining a fresh startup vibe while offering ever-expanding world-class opportunities.
Core Values

• Teamwork: United in purpose, we succeed together.
• Pride: We're builders, shaping a brighter future.
• Relentless: Bold and curious, we're perpetual learners.
• Integrity: Right is right—always.
• Inclusivity: Diversity drives us forward.

The Main Thing
We’re on the hunt for a tech wizard with the agility to navigate complex IT challenges and the confidence to tackle high-level escalations and projects. Show us your best every day, and join a team that transcends the ordinary with outstanding rewards and benefits—because we believe in nurturing a thriving community through innovative technology.
Who You Are:
Role & Responsibilities

• Masterfully handle client service delivery and high-tier systems or cloud projects.
• Provide expert escalation resolution and root cause analysis.
• Excel in client communications, embodying professionalism at every turn.
• Mentor Tier 1 and Tier 2 engineers, sharing knowledge and fostering growth.
• Design and manage intricate Windows systems, VMWare, Azure, and Microsoft 365 environments.
• Lead transformative projects ensuring they deliver on scope and budget.
• Engage in strategic discussions to help clients grasp technology investments.
• Craft and uphold our technology best practices and process documentation.

Travel

• Local (Chicagoland area): up to 50%
• Nationwide: up to 5%
• Participate in a rotating on-call schedule

Performance Goals & Expectations:

• Billable Realization: 75%
• Knowledge Base Articles: 12 yearly
• Performance metrics are indicative and supplemented by qualitative evaluations to ensure a fair assessment of contributions.

Core Competencies

• Cooperative: Thrives in a team-oriented environment.
• Professional: Resilient, eager to learn, and highly collaborative.
• Curious: A proactive problem solver with a knack for quick decision-making.
• Organized: Aces in project management and maintaining brand consistency.
• Efficient: Independently effective and logical under pressure.

Desired Skills & Experience

• 7+ years in Managed Services, Cloud, or Server Engineering/Architecture.
• Expertise in VMware, Azure, and Microsoft 365.
• Proficient with SAN/NAS storage technologies and advanced network management.
• Experience with enterprise messaging and virtualization technologies.
• Strong background in troubleshooting and technical standards development.

Compensation & Benefits

• Salary: $85,000 - $120,000, based on experience.
• Bonus: Eligibility for annual performance-based bonuses.
• Benefits: Comprehensive medical, dental, and vision; 401(k) with company match; generous PTO and flex time.
• Work Environment: Primarily remote, with occasional office visits for project-specific work.

Culture

• Continuous learning encouraged with reimbursements for certifications.
• Collaborative culture with regular training sessions.
• Recognized as one of the 101 Best & Brightest Places to Work.

Join us in redefining IT and shaping the future of technology!

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