Job Description

This is an exciting opportunity for a Senior Site Reliability Engineer in the Consumer SRE Team at IMT division, to provide secure, resilient, scalable and maintainable services for mortgage borrowers and lenders. IMT is a division of our client based in Atlanta, which operates numerous financial and commodity marketplaces and exchanges, including the New York Stock Exchange (NYSE).


Automation is a big part of what we do - we use infrastructure-as-code within our hybrid cloud to bring stability and scalability to Windows, Linux, Docker and Serverless applications in AWS, On-Prem and Azure environments. We reduce toil through scripting and automation of repetitive tasks. You will collaborate with Developers to deliver robust services, build actionable alerts to detect / avoid incidents and to detect performance bottlenecks, as well as automation to remediate issues.



Responsibilities

• Employ deep troubleshooting skills to improve the availability, performance, and security of Ellie Mae Services.
• Ensure services are designed with 24/7 availability and operational readiness and rigor
• Implement proactive monitoring, alerting, trend analysis and self-healing systems
• Define and measure KPIs and SLOs
• Build automated deployments, automated tests, and operational tools
• Participate in on-call rotation for Production support
• Collaborate with Product and Support teams to plan and deploy product releases
• Partner with other SREs and lead by example

Knowledge and Experience

• 10+ years of Application/Systems engineering in 24x7 Production Services environments
• BS in Computer Science, Computer Engineering, Math, or equivalent professional experience
• Excellent troubleshooter, utilizing a systematic problem-solving approach
• Demonstrate the ability to lead Incident Response and root cause analysis (RCA)
• Fluency with one or more current generation scripting language used by SRE/DevOps professionals (Powershell, Python, Perl, PHP, Ruby) + Java/.NET development
• Experience running a SaaS application in a public cloud, on-prem or hybrid cloud environment

Additional credit for:

• Proficiency in Windows and on-prem environments
• Experience with Continuous Integration and Continuous Delivery concepts.
• Automation in RunDeck or Jenkins
• Infrastructure-as-code or Configuration Management, utilizing tools like Terraform, CloudFormation or Chef/SaltStack/Puppet/DSC
• Containers/Docker/Micro-Services

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