Job Description
Senior Salesforce Admin/ Developer - Hybrid, OH
Hybrid - Required 2 days (Mon & Tue) subjected to change as per business needs.
Interviews: In person for local, Teams for non-local
Ohio Department of Medicaid, 50 W. Town Street, Columbus, Ohio 43215
Work Hours M-F 8AM to 5PM EST
The following resource is required for ITS-AppDev to implement & support the new Customer Experience Management System (CEMS) built in-house for supporting the Managed Care Entities, SPBM OHCW Waiver members. The purpose of the application is to develop a single software solution to meet CMS grievance system requirements for all FFS waivers & SPBM Grievances & Appeals, address MCP grievance data storage and analytics needs pursuant to federal reporting requirements, and provide visibility to complaints received by Ohio Home Care Waiver (OHCW) Case Management Agencies (CMAs).
The scope of the resource's work includes Salesforce System development, workflow design & documentation. This project's Phase 2 is slated for Jan 1st, 2026 go-live date for receiving submitting Grievances & Complaints in the system directly.
Responsibilities
- Work with business teams to understand their processes and translate their needs into actionable salesforce requirements for configuration/development.
- Involved in all aspects of the Project life cycle, from the initial kickoff through the requirements analysis, design, implementation, testing and post-production solution and user support.
- Maintains and provides enhancements to the existing Salesforce solutions.
- Develop and create customized reports and dashboards.
- Manages user testing to include developing test plans, creating user test cases.
- Create and maintain documentation on processes, policies, configuration, and user guides.
- Familiar with best practices related to release management and deploying changes through the various sandboxes to production.
- Mentors and trains State Development resources.
Detailed Day?To?Day Job Duties to be performed
Responsibilities
- Design, Develop, Test, Document and Deploy high quality business solutions on the platform.
- Maintain, enhance, and create workflows, Flows and other functions and configurations within the environment.
- Develops and Manages Communities
- Proactively seek out and identify needed system changes.
- Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
- Develops and creates advanced-level customized reports, dashboards and respond to ad hoc reporting requests as needed.
- Handles and implements third-party integrations and trouble?shoots any issues with applications as they arise.
- Works with leadership and stakeholders, determine Salesforce and other technologies, software, tools, and approaches to improve operational efficiencies, and enhance the customer experience.
- Creates project documentation, including user interface guides, training documentation or other functional specific documents and change requests.
- Thoroughly unit test development deliverables and participates in business user acceptance testing.
- Validates test cases and results against requirements.
- Develops complex, macro driven reports to summarize system information for Senior Management.
- Salesforce report building best practices should be followed to avoid the creation of configurations that negatively impact performance as data volumes increase.
- Assist with migration from older systems/processes into .
- Import data as appropriate using Salesforce tools like Data Loader.
- Log, troubleshoot and resolve system problems.
- Monitor and manage exception logs for back-end system integration with SFDC.
- Perform other duties as assigned.
Required Skill Sets
- Technical Specialist 3 must have solid skills, experience setting up Salesforce.
- Communities and ideally, understand the general concepts of Customer Relationship Management (CRM).
- Bachelor's Degree in Computer Science or information systems or related field.
- 8-10 years of experience in Information systems operations environment in Analysis, Design & Development.
- Minimum of 5 years of Professional Experience in development & administration of applications in Salesforce platform-based technologies (Sales Cloud, Service Cloud, Community Cloud).
- Minimum of 5 years of Experience in Apex, SOQL development, JavaScript and specifically.
- 5+ years of Experience in building and Managing Communities.
- Minimum of 5 years of experience in SFDC Design, Analysis, Configuration, Customization and Coding.
- Minimum of 5 years of experience with SFDC data model and the data migration / integration capabilities of SFDC.
- Strong reporting background using standard reporting tools including standard reporting functionality.
- Minimum of 3 years of experience with Salesforce tools such as Data Loader, SFDC Outlook connector, Jitterbit, MuleSoft etc.
- Handle web services API integrations with other internal and 3rd Party systems (REST & SOAP).
- 5+ years of experience with SCRUM/Agile Development practices.
- Required ability to propose, document, and implement software project lifecycle solutions (software and documentation).
- Developer certification or Administrator certification, preferred.
- Knowledge of Salesforce tools like Flosum, Ownbackup preferred.
Desired Skill Sets
- Demonstrate effective leadership, analytical and problem-solving skills.
- Required excellent written and oral communication skills with technical and business teams.
- Ability to work independently, as well as part of a team.
- Stay abreast of current technologies in area of IT assigned.
- Establish facts and draw valid conclusions.
- Recognize patterns and opportunities for improvement throughout the entire organization.
- Ability to discern critical from minor problems and innovate new solutions.
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