Job Description

Senior Product Operations Manager, Technical Partner Management

Boldly built for every fandom, Tubi is a free streaming service that entertains over 100 million monthly active users. Tubi offers the world's largest collection of Hollywood movies and TV shows, thousands of creator-led stories, and hundreds of Tubi Originals made for the most passionate fans. Headquartered in San Francisco, Tubi was founded in 2014 and is part of Tubi Media Group, a division of Fox Corporation.

About the Role

Tubi is seeking a Senior Product Operations Manager to join the Product Operations team. Our team's vision is to ensure every user experience works well, and we are looking for someone who can effectively communicate an end-to-end narrative using both qualitative and quantitative information. This role will focus on Technical Partner Management, serving as the primary day-to-day technical liaison between Tubi and our external platform partners. You will monitor the operational health of our integrations, proactively identify, diagnose, and resolve technical and product-related issues alongside Engineering, Product, QA, and Business Development teams. This is a hybrid role based out of our San Francisco office, and you must be willing to travel to our San Francisco office three days per week.

What You'll Do

• Operational Monitoring & Issue Identification: Monitor partner integrations, traffic source data, and feed performance to optimize operational health. Track and report on partner performance metrics, incident trends, and key opportunities for improvement.
• Issue Resolution & Triage: Diagnose and troubleshoot technical or product issues impacting partner integrations, escalating to internal teams as needed. Reproduce issues, gather relevant details to assist engineering, and manage the incident response process with partners to ensure timely updates, documentation, and resolution.
• Data-Driven Analysis: Investigate changes in product metrics and key performance indicators related to partner performance. Conduct and communicate compelling, data-driven analyses to identify trends, opportunity areas, and recommendations that drive awareness and product direction.
• Testing & Documentation: Document partner workflows, integration configurations, and troubleshooting guides. Support new integrations with partner QA and testing protocols to ensure technical readiness.
• Strategic Relationships: Build strategic relationships and manage communication and priority alignment across multiple crossfunctional teams and external partners.
• Process Improvement: Proactively identify and pursue opportunities to improve internal processes and workflows to enhance product quality and partner satisfaction.

Your Background

• 5+ years of experience in partner management, technical account management, QA-oriented product operations, tech consulting, or a similar operations role.
• Strong technical understanding of APIs, SDKs, and web-based technologies.
• Proven experience analyzing large datasets to draw actionable insights, using tools like SQL and Excel to tell a story and influence teams.
• Familiarity with testing tools/frameworks and service monitoring tools.
• Excellent execution, organization, and problem-solving skills, with the ability to break down ambiguous issues and manage multiple competing priorities.
• Exceptional verbal and written communication skills, with the ability to effectively interface with and build relationships across engineering, product, QA, and external partner teams.
• You are naturally curious, embody a Team First attitude, and have a strong sense of ownership.

Benefits

This role is eligible for an annual discretionary bonus, long-term incentive plan, and various benefits including medical/dental/vision insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents.

Other Details

High cost labor markets such as Los Angeles, New York City, and San Francisco.

Pay range: $152,600$217,900 USD.

All Tubi employees are covered by the FOX Employee Benefits summary, which outlines vacation, sick time, parental leave, and other policies.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

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