Job Description

Job Description

Job Description

Position Summary:

The Retail Banking Manager provides leadership and strategic direction for our Retail team, helping drive results that support the Bank’s goals and mission. This role plays a key part in identifying opportunities to enhance the customer experience while fostering a culture of collaboration, accountability, and excellence.

The Retail Banking Manager develops and empowers teammates through coaching, feedback, and professional growth opportunities, ensuring the Bank’s Sales and Service Philosophy is consistently demonstrated in every customer interaction.

In addition, our FIRST Values apply to all teammates without exception.

FIRST Values

• Family – We support, trust, and respect each other, our customers, and our shareholders.
• Independence & Innovation – We embrace change as vital to our success.
• Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
• Stewardship – We take care of ourselves so we can take care of others.
• Teamwork – We help each other grow and succeed.

Who we are:

The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations.

The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us – it is the cornerstone of our success.

Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values.

Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships.

Although banking has evolved over the years, our mission and values have not and will not change.

What will you do:

Accountabilities

Leadership Management Accountability

Lead with clear direction, providing the necessary tools to delegate and elevate for growth and development of teammates. Communicate well, own expectations and consequences.

• Lead and inspire team to strive for the best outcomes.
• Lead, manage, and hold team-members accountable. Address performance issues in an effective and meaningful manner.
• Take ownership of the development of direct reports and makes sure that team-members are challenged and engaged.
• Ensure that team-members are trained and delivering value to our customers and to the bank.
• Recognize top performers in a meaningful way.
• Hold regular one-on-one discussions, quarterly conversations, and team meetings.

Sales

Responsible for the growth of the banking department.

• Strategic planning of sales processes, pricing, and portfolio growth
• Responsible to set growth goals that align with the bank's strategic plan.
• Successfully partner with other areas of the bank to help grow other business lines and their own.
• Responsible for guiding the growth of the department and analyzing performance.
• Lead the Sales and Service program and ensure that the team is utilizing the program with customers.
• Create an environment that leads to continued portfolio growth and exceptional customer service.
• Ensure that the team fully understands the products and services that are applicable to their role and recommends those products to our customers when appropriate.
  • Identify and recommend solutions to obstacles that limit our ability to serve our customers at the highest possible level.
  • Inspire and train team to understand their role in delivering world class customer service by exceeding customer's expectations and building brand loyalty.
  • Encourage outreach and cross-sell efforts of the entire team.
  • Engage team-members to understand how their role fits into the strategic plan of the department and the Bank’s overall goals.
  • Organize and implement sales and training programs that benefit the bank and our customers.
  • Utilize motivation, inspiration, and coaching to encourage team-members to execute the goals of the department.

Operational Excellence & Resiliency

Oversee day-to-day operational processing for accuracy and sustainability. Facilitate cross-departmental support.

• Create an environment among the team that inspires the production of high-quality work.
• Lead the retail team to follow guidelines, policies, and procedures so that errors are kept to a minimum. Identify errors quickly and remedy them efficiently.
• Use solid judgement when making decisions and keeps the bank's policies, procedures, and reputation in mind.
• Exceptions are well thought out and documented with proper approval.
• Ensure that risk is appropriately mitigated and that the Bank is not exposed to unnecessary risk.

Qualifications

Secondary education in related field preferred. Seven or more years of relevant work experience including banking and supervision experience, or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position.

Skills and Abilities

• Ability to work as a facilitator, coach and/or mentor to others.
• Demonstrate working knowledge of financial services to discern and act upon emerging trends and risk issues.
• Ability to conduct relationships in a manner that ensures cooperation and positive results.
• Strong analytical and problem-solving skills. Solution-oriented service to customers.
• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to adapt to the needs of the organization and teammates.

What’s in it for you?

• Health Insurance
• Dental & Vision Insurance
• Profit Sharing
• Paid Vacation & Holidays
• Company paid short and long term disability
• Tuition Reimbursement Program
• Employee Banking Perks
• Community Volunteer time
• And More!

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