Job Description

Job Description

Job Description

We're Scissors & Scotch (scissors as in hair, scotch as in booze)

We are looking for a passionate Customer Service Associate (Lounger) to join our team. In this position, you are like air traffic control. You assist clients booking appointment, checking in/out, whip up their craft drinks or coffee, carry a conversation, etc. It's a mix of Bartending (VERY low volume) and Barber Shop Reception work. Cool right?

To help the barber & stylist team, you will:

• Create, edit, reschedule and cancel appointments.
• Maintain an efficient schedule, to make sure each day is maximized for barbers and stylists.
• Notify the grooming staff when a client has arrived.
• Check out clients, after an appointment.
• Learn how to make and serve our signature drinks in the lounge (must be TABC certified)
• Communicate with the grooming staff regarding potential client issues, and alert leadership, if necessary.
• Monitor appointment timeliness and ensure the schedule is running on time.
• Make scheduling alterations if, say, people get behind, to get things back on track.

Our loungers are client experience professionals , responsible for greeting, making people feel comfortable, offering drinks, answering questions, starting conversations, creating relationships, and generally creating a fun, welcoming environment.

To help the clients, you will:  

• Book, edit, reschedule, and cancel appointments.
• Create new client profiles.
• Answer phone calls and emails.
• Greet and thank clients upon arrival and departure.
• Assist with membership questions and set-up.
• Take detailed notes in client profiles to personalize every experience.
• Handle issues with professionalism and courtesy.
• Take and prepare drink orders.
• Check out product purchases.
• Make drinks as ordered ( WE WILL TRAIN YOU TO MAKE COCKAILS , DON'T SWEAT IT!)
• Maintain an extremely clean and tidy space.

Note: A TABC Servers Permit is required to serve liquor. The cost for this online course is reimbursed fully and must be obtained within the first 60 days of employment.

Compensation: $15.50/hour starting pay plus tips . Hourly increases to $16 after 6-month review.

Available Shifts: 

Brentwood: Friday: 2-6 & Saturday 8:30-1:30 or 1:30-7 (or Both), Sunday 9:30-2 or 2-6:30 (or both)

Job Tags

Similar Jobs