Job Description

Consumer and Community Banking (CCB) AML/KYC Escalations team provides customer case review operations for the Anti-Money Laundering (AML) and Know-Your-Customer (KYC) Customer Escalations program. to manage the risk of our customer portfolio and sustain compliance with the Bank Secrecy Act (BSA), USA PATRIOT Act and FINRA expectations and requirements. The AML/KYC Escalations team is also responsible for applicable Anti Money Laundering (AML) strategic initiatives/projects to meet regulatory obligations. This will include conducting research, analysis and providing qualitative/quantitative insights to lead and direct the projects and initiatives to meet our AML/KYC Standards. The role will require coordination with Project Teams, Compliance, Technology, Training, Communications, Legal, AML Operations and the Business. Team members are responsible to be knowledgeable of AML/KYC policies and standards to ensure projects and initiatives are within compliance and mitigate the AML/KYC risks to an acceptable level.Job Responsibilities: Perform detailed QC reviews for processes within the CCB Customer Escalations program Self-manage business-as-usual (BAU) QC Case Queue with attention to Service Level Agreement (SLA) in addition to ad-hoc management priorities, timelines, and deliverables Ability to positively influence and collaborate with peers and partners to bring solutions for day-to-day tasks and initiatives that meet regulatory requirements, efficiency expectations, and business objectives Identify process and operational opportunities with recommendations and strategies that sustainably solution opportunities for AML/KYC initiatives to senior management Provide research and analytical recommendations to facilitate the creation of Business and/or Technology Requirement Documents Review and analyze critical issues/errors, assessing the business risk and impact, and to facilitate proper recommendation & escalation to senior management Responsible for a broad scope of decision-making including complex decisions, CCB-wide Impacts. Work has a sizeable, major impact on the corporation/LOBQualifications and Required Skills: Bachelor's degree preferred or equivalent experience required Minimum of 2 years of experience in financial services industry with background in controls, audit, quality assurance/control, operational risk management, or AML/KYC preferred; or equivalent subject matter expertise in a relevant business related function/operation Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) required and data analytics preferred using Excel Business knowledge - ability to understand the business / knowledge of regulation surrounding business Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner Networking - strong interpersonal skills; strong collaboration and relationship building skills Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment

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