As a Massage Therapist at The Spa at The Ivy, you are entrusted with delivering exceptional bodywork and a memorable guest experience that reflects the elegance and excellence of The Ivy Hotel. You will play a key role in ensuring our guests feel relaxed, cared for, and thoroughly informed about the benefits of massage and spa therapies.
Key Responsibilities:
* Perform therapeutic massage, body treatments, and foot rituals to the highest standards of quality and care.
* Educate guests on the benefits of massage therapy and appropriate aftercare recommendations.
* Greet each guest with a warm smile, direct eye contact, and by name, creating a welcoming and personalized experience.
* Demonstrate in-depth knowledge of The Ivy Hotel, The Spa at The Ivy, and Magdalena Restaurant to assist guests with accurate and engaging information.
* Maintain professional, courteous communication with all departments, including Hotel Reservations, Concierge, Housekeeping, Security, Magdalena, and Kitchen staff.
* Promptly report guest concerns or service-related issues to the Spa Manager, Team Lead, or Front Desk.
* Assist with lifting and storing spa equipment, supplies, and furnishings to support facility upkeep and preparation for special events.
Facility & Sanitation Expectations:
* Maintain cleanliness and organization in treatment rooms and shared spa spaces.
* Fully reset your treatment room between services, including:
* Sweeping and mopping floors
* Disinfecting the treatment table, counters, walls, sinks, and equipment
* Washing product bowls and tools
* Removing trash and used linens to designated areas
* Restocking towels, linens, and spa products
Work Environment & Physical Requirements:
* Must be able to stand, walk, and perform physical tasks for extended periods.
* Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly.
* Required to kneel, crouch, climb stairs, push/pull carts, and complete repetitive motions such as rolling and squeezing towels.
* Mops, vacuums, scrub brushes, towel warmers, tea kettles
* Cleaning and disinfecting agents
* Food and linen carts
* Guest amenities (retail products, shampoos, soaps, etc.)
Availability:
* Must have flexible availability, including evenings, weekends, and holidays, in alignment with spa hours of operation.