Information Technology Help Desk Technician Job at Roseland Community Hospital, Chicago, IL

TDF3eXNEbkt2YlFNWW5jMzd3a0E5N2VjcHc9PQ==
  • Roseland Community Hospital
  • Chicago, IL

Job Description

Information Technology Help Desk Technician

The IT Help Desk Tech will provide user support and customer service on hospital supported computer applications and platforms as well as network and technical support using ticketing system.

Responsibilities:

• Manage Help desk tickets in timely and efficient manner

• Triage, install and make changes/repairs to computer hardware and software

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• In professional mannerism walk the end user through the problem solving process

• Follow up with end users to ensure issues were resolved

• Encourages and builds positive relationships and communicates effectively with all in house staff, outside agencies and vendors

• Stock room management including, shelfing, repair and inventory

• Provide on-call support as needed on rotation outside of business hours

• Other duties as assigned

Qualifications:

• Bachelor’s degree in Computer Information Systems or equivalent experience in healthcare and education in lieu of degree.

• Must have at least 5 – 7 years’ experience

• Strong knowledge of customer service skills

• Strong written and oral communication skills with keen attention to detail

• Understanding of computer systems, mobile devices and other healthcare related tech products

• Expertise in MS Office products, Windows Servers and Active Directory preferred

• Must possess solid analytical, communication and technology skills

• Must maintain upmost confidentiality of information

• Must be self-motivated reliable individual with willingness to understand, use and learn new technology

• Customer oriented, cool tempered team oriented individual

• Able to manage multiple tasks effectively in high pressure time sensitive environment

Physical Requirements:

• Ability to bend, stretch, twist or reach out

• Ability to safely lift heavy objects (PC’s, Monitors, Printers, etc.) is required

• Use fingers to grasp, move or assemble small objects

• Ability to sit and/or stand for extended periods of time

Job Tags

Remote job,

Similar Jobs

Cadmus, LLC

Analyst- International Development Division Job at Cadmus, LLC

**Overview** **_What Youll Be Doing_** Cadmus International Development Division is actively seeking an Analyst for its Economic Engagement...  ...development field preferred; we will also consider other internships or work experience that demonstrates independent decision-... 

SUNY Morrisville

Farmer Job at SUNY Morrisville

 ...Location: Morrisville, NY Category: Civil Service and Support Staff Posted On: Thu Aug 29 2024 Job Description: Campus Title: Farmer Budget Title: Farmer Unit: CSEA-ISU; view our generous state benefits summary here ( ! Professional Rank and Salary Range: SG... 

Infinity Hotels

Night Audit Job at Infinity Hotels

 ...Description We are currently in search of a part-time Night Auditor to cover our Thursday and Friday shifts. Hilton Night Audit Experience Preferred...  ...communication skills required. Computer experience required. Hotel PMS experience preferred. Must be able to work a... 

Cognizant

REMOTE- FlexPLM/Retail PLM Solution Architect Job at Cognizant

 ...current job role and realtime experience and other qualifications of the successful candidate. This position is also eligible for Cognizants discretionary annual incentive program, based on performance and subject to the terms of Cognizants applicable plans.... 

Honda Development and Manufacturing of America

Senior Technical Writer Job at Honda Development and Manufacturing of America

 ...directions. Qualifications, experience and skills:~ An undergraduate level (BS) degree in a technical or business field desired ~5+ years of relevant experience. Strong writing skills, mastery of various communication mediums, understanding of technical paper process,...