Job Description

Import Customer Service – CaroTrans

Chicago, IL

We have an exciting opportunity to join our Chicago Branch as a member of the Import Customer Service team .

We’re looking for a highly motivated and detail-oriented individual who thrives in a fast-paced, team-driven environment. The ideal candidate will bring energy, initiative, and a commitment to delivering exceptional customer service.

What We’re Looking For:

• A strong sense of urgency with the ability to work at pace
• Genuine passion for the logistics industry
• A team player who fosters collaboration and a positive work environment
• Curiosity and a drive to achieve measurable results
• Resourceful with the ability to multi-task and set clear priorities
• Exceptional attention to detail
• Strong communication skills for working with internal teams, clients, and overseas partners
• Confidence to take initiative and help improve processes

Key Responsibilities:

• Deliver high-level customer service and maintain clear communication with clients, vendors, and international partners across all areas of Import Customer Service
• Handle all aspects of import operations, including shipment releases, door deliveries, quotations, and general inquiries with accuracy and efficiency
• Manage the full arrival process: issue arrival notices, rate files, and confirm bookings from overseas agents
• Collaborate with the team on daily operational tasks including scheduling, prioritizing, and problem-solving
• Finalize settlements (P&L) using internal systems and Excel spreadsheets
• Close out console files once all shipments are delivered and ensure accurate cost and credit entries for agents and customers

Salary range: 50-60k yearly. Benefits included.

We are looking for the right person who has the skillset and attitude to succeed. Excellent support to succeed will be provided to those who seek it.

If you want to be part of our team and are up for this challenge, then please reach out to me at Jeremy.Pacheco@carotrans.com

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