Job Description

Housekeeping Room Attendant

LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

We're thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it's because we're grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it's because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

Job Overview

We greatly value our Housekeeping Room Attendants. And why not? They make the first impression, have the longest-lasting impact and greatly influence the total guest experience. LodgeWorks Housekeeping Room Attendants are responsible for continuing the hotel's efforts to deliver outstanding service by cleaning guest rooms and responding to guest requests.

To put it simply: The primary responsibility of a Housekeeping Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests and work collaboratively to resolve guest challenges.

Your Day-to-Day

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to hotel needs.
• Comply with LodgeWorks' standards and regulations to encourage safe and efficient hotel operations.
• Replace guest amenities and supplies in guest rooms.
• Make beds and fold sheets and towels.
• Remove trash, dirty linens and room service items.
• Dust, polish and remove marks from walls and furnishings.
• Vacuum carpets and perform floor care duties.
• Clean and sanitize guest rooms and restrooms.
• Accomplish deep-cleaning tasks of guest rooms.
• Ensure that we always follow LodgeWorks and OSHA standards when handling chemicals.
• Maintain professionalism consistent with hotel, brand and company expectations.
• Ensure cleanliness of housekeeping cart and equipment.
• Maintain cleanliness and brand standards guidelines of assigned areas.
• Maintain appearance and uniform standards.
• Report all lost and found items immediately to the supervisor.
• Assist in any other task or duties as requested by management.

Who You Are

• A hardworking team player with a heart for hospitality, who understands the importance of cleanliness and safety.
• Naturally curious and value listening to solve problems.
• An expert in prioritizing with the ability to use time wisely.
• Dedicated with a strong work ethic and can work both individually and with a team.
• Steadfastly driven to ensure the safety and security of the guests and their belongings.
• Comfortable following directions, guidelines and work objectives.
• Capable of exerting up to 60 pounds of force occasionally.
• Capable of standing for an entire shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• A plus: Hospitality or commercial cleaning experience.
• A must: Eager to be part of a great work culture and team.

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits
• 401(k) plans with matching contributions
• Paid holidays
• Short-term and long-term disability (company sponsored)
• Referral bonuses
• Flexible spending accounts

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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