Job Description

Description

We're looking for a positive and professional hotel front desk agent night auditor to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

•Handle customer complaints as necessary
•Communicate with housekeeping to make sure guest rooms are ready
•Bookkeeping: keep accurate records of all hotel guest account information
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•High school graduate, GED recipient, or equivalent
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•Working knowledge of Microsoft Office and reservation management systems
•Comfortable taking telephone calls and mitigating stressful situations

Job Tags

Night shift,

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