Job Description

Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

•Work with the housekeeping staff to ensure rooms are ready for new guests
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Handle customer complaints as necessary

Qualifications

•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Must have graduated high school, received a GED or equivalent
•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•Exhibits working knowledge of Microsoft Office and reservation management systems
•Comfortable taking telephone calls and mitigating stressful situations

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