Job Description

Our client, a well established international company is seeking to expand its Customer Support and Online Content Moderation teams.

Responsibilities

• View and review user-generated content (e.g. sales ads).
• Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic and professional attitude towards the customers.
• Follow communication procedures and policies.
• Evaluate and make decisions in accordance with defined policies and guidelines.

Requirements

• No previous experience is required however some customer service experience would be ideal
• Candidates must have strong PC skills, have the ability to learn to use new computer tools
• Must have good communication skills as well as possess strong analytical skills together with decision making skills, attention to detail and empathy when dealing with customers.
• German language skills (native or advanced) and English language skills (conversational).
• Professional attitude, attendance attends work on time, able to work autonomously, meet deadlines, follow procedures and instructions.
• Passionate about making a difference.
• Flexible in working times.

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