Job Description
Sheraton Brookhollow is looking to add an experienced Executive Housekeeper to their team! JOB DESCRIPTION Job Title : Executive Housekeeper
Department: Housekeeping
Supervision Exercised: Assistant Housekeeping Manager, Housekeeping Supervisors, Housekeeping staff
Supervision Received: Rooms Division Manager, General Manager
JOB SUMMARY Responsible for organization of cleanliness and maintenance in all hotel units and associated property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company.
JOB DUTIES - Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services.
- Maintain high standards in all aspects of internal and external service and embrace the HRI service culture.
- Promote unity and teamwork throughout the department.
- Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, Deep cleaning, Laundry and Public areas.
- Communicate with guests in a professional, courteous and helpful manner.
- Manage Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives.
- Enforce Lodge standards, policies and procedures with staff.
- Direct and evaluate performance of staff and follow up with training where needed.
- Motivate staff and maintain a cohesive team.
- Hire and supervise housekeeping line employees and supervisors.
- Develop and maintain training programs to create proper quality and quantity cleaning results.
- Establish and ensure compliance with guest service standards.
- Utilize inventories to provide high quality housekeeping and maintenance of the units.
- Develop a positive rapport with all owners, associations and board members.
- Know and have responsibility for implementation of policies and procedures set forth
- Initiate and maintain effective communication within housekeeping department, and between all other departments and associates.
- Ensure grooming and conduct standards for all housekeeping associates are enforced.
- Provide superior cleaning techniques and results in all managed product types.
- Provide feedback to management and owners on specific furnishing and product needs.
- Develop and maintain effective payable, payroll, work order and other written paperwork systems.
- Provide quality control and care of linen, supplies and equipment.
- Perform any other duties assigned by Management.
MINIMUM REQUIREMENTS - High school graduate or equivalent
- Must be able to speak, hear and understand the English language
- Competent in written and verbal communication
- Must be able to sit/stand/walk for long periods of time
- Ability to handle pressure situations and exercise good judgment
- Must have some knowledge of laundry
- 3 years previous housekeeping management or related experience
- Ability to directly supervise 20+ people:
- Computer knowledge
EOE M/F/D/V
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