Job Description

Job Description

Job Description

We are seeking a dedicated and enthusiastic Printing Estimator/Customer Service Representative to join our team. Must know printing . In this role, you will be the first point of contact for our clients, providing exceptional service and support. The ideal candidate will possess strong communication skills and a passion for helping others, ensuring that every customer interaction is positive and productive.

Duties

• Respond to customer inquiries via phone, email, in a timely manner.
• Estimate jobs through our printing software, follow up and enter orders
• Assist with outbound calling to follow up on customer inquiries or issues.
• Maintain a professional demeanor while demonstrating excellent phone etiquette.
• Ensure high levels of client satisfaction by addressing concerns promptly.

Skills

• Must know Printing
• Strong data entry skills with attention to detail.
• Excellent verbal and written communication abilities in English; bilingual skills are a plus.
• Experience in print estimating and client services or customer support roles is preferred.
• Familiarity with office software and computerized systems.
• Ability to manage multiple tasks efficiently while maintaining quality service.
• Strong problem-solving skills and the ability to work independently or as part of a team.

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