Job Description

Job Description

Datacenter Operations Technician – Join Our Dynamic Tech Team!

Are you someone who enjoys working hands-on with servers, cables, and network gear in a fast-paced environment? We are looking for a Datacenter Operations Technician with solid experience to join our 24x7 infrastructure operations team. You will play a key role in keeping our Datacenter humming smoothly—from racking and cabling to troubleshooting and vendor coordination.

This role is for someone who has prior hands-on experience in an Enterprise Datacenter environment and enjoys being on the front lines of technology operations.

What You'll Be Doing

Day-to-Day Operations

• Install and set up of servers, switches, routers, and other hardware devices.
• Perform cable patching and labelling activities as per the Datacenter standards.
• Keep detailed records of tasks in the ticketing system and inventory system.
• Configure basic network interfaces (e.g., KVM, DRAC/ILO).

Troubleshooting & Support

• Resolve network-related issues and perform cable swaps (Ethernet/Fiber).
• Check device power and LED alarm indicators and perform troubleshooting activities.
• Troubleshooting of copper and fiber optic cabling infrastructure.
• Execute reboots and perform initial diagnostics as per the defined process/procedures.
• Support incident and problem management as part of a global 24x7 support team.

Racking, Inventory & Vendor Handling

• Rack/de-rack hardware and handle decommissioning tasks.
• Maintain accurate inventory of cables (MM, SM, copper).
• Escort and coordinate with external vendors as needed.

What You Bring

• 2+ years of hands-on experience in enterprise Datacenter operations or support role.
• Working knowledge of servers, switches, routers, and structured cabling.
• Strong troubleshooting and problem-solving skills.
• Effective communication skills and ability to work effectively with internal teams and external vendors.
• Comfortable working in night and rotational shifts.
• Certifications (e.g., CompTIA, Cisco, or other IT infrastructure) are a plus.

Why Join Us?

• Be part of a collaborative and supportive tech team.
• Exposure to enterprise-level infrastructure and global operations.
• Opportunities to grow into lead roles or cross-train in advanced areas like network architecture.

Location: [Twinsburg, OH]

Schedule: 24x7 Shifts

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