Job Description

Job Description

Job Description

Target Start Date: 10/20

Compliance: Background Check and Drug Test (does not test for THC)

Job Description

As a Customer Service Representative, you will be responsible for providing roadside assistance and handling the steps/protocols for broken down trucks. In this role, you will be responsible for handling all truck breakdowns from the initial intake call all the way through to the invoice/billing. There will be several outbound calls (5-7 on avg.) made during the lifespan of this case being closed. Service customers in need of emergency roadside assistance. Identify problems and determine the type of support needed to arrive at a solution. Arrange service response through a defined network of service providers, with a focus on driving business to our dealers.

- 30-40 calls per day

- Use Salesforce to close out cases

- Use maps to help pinpoint location of broken down trucks and advise nearest truck shop

- Calls are completely un-scripted

- Determine and deploy the appropriate service resource.

- Monitor job progress and provide timely updates to our customers.

- Document details of activity associated with each incident.

- Communicate effectively with various team members simultaneously to ensure appropriate actions are being pursued on behalf of the customer.

- Establish and assure method of payment.

- Provide non-emergency service scheduling for trucks and other support for contract maintenance customers.

Additional Skills & Qualifications

Must Haves:

- 1+ year of customer service experience

- Computer efficiency (ie. ability to navigate multiple systems such as Salesforce)

- Ability to multitask (will be taking calls a different stages of their case)

Nice to Have:

- Automotive background

- Dispatching experience

- Salesforce knowledge

Work Environment

On-site in office call center (over 50 team members).

Candidates can choose from one of the following options;

• Mon-Tues, Fri-Sun starting at 3:00 AM
• Mon-Wed, Fri Sat starting at 4:00 AM
• Mon-Tues, Thu-Sat starting at 5:30AM
• Mon-Wed, Fri-Sat starting at 9:30 AM
• Mon-Tue, Fri-Sun starting at 11:00AM
• Mon, Thu-Sun starting at 2:00 PM
• Mon-Wed, Sat-Sun starting at 7:30 PM

*8hr shifts with a 30min lunch, can be a little flexible on the above shifts listed

*Training schedule will be a normal day shift (Mon-Fri 8am-5pm) for 6-8 weeks long

*Need to be able to train during day*

#westpriority25

Pay and Benefits

The pay range for this position is $24.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Renton,WA.

Application Deadline

This position is anticipated to close on Sep 30, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Tags

Contract work, Temporary work, Work at office, Flexible hours, Shift work, Day shift,

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