Job Description
CooLab Foods, CLF, a world class manufacturer of ice cream products, is actively searching for a Customer Success Manager to support our Commercialization Team. The ideal candidate will be an enthusiastic self-starter with strong ownership. While we value attitude over experience, a selection of the following would demonstrate the background of the preferred candidate:
Responsibilities
Manage customer’s new product initiatives and production needs
Create and manage timelines of product trials, onboarding suppliers, production needs
Establish solid relationships with customer’s key points of contact.
Assist with executing customer’s requests, including but not limited to:
QA documentation
Maintaining vendor relations for client’s ingredients and packaging
Assist Production Manager on maintaining current recipes, product specifications and production processes for each customer
Ensure internal onboarding paperwork (recipes, product specifications, production processes etc.) is complete and signed off by the customer.
Work with CLF Procurement Team on managing and maintaining accurate item codes for each customer
Ensure customer’s packaging meets CLF guidelines.
Maintain CLF’s customer matrix regarding pricing.
Requirements
Degree and/or proven work experience in Business Management, Marketing, Project Management preferred
Experience in food manufacturing industry preferred
Experience in the CPG industry preferred
Proficient in Microsoft Office Tools, particularly Outlook, Excel, and Teams.
Excellent oral and written communication skills.
Demonstrate outstanding leadership and time management skills.
Ability to work under pressure.
Ability to meet deadlines efficiently.
Ability to pay attention to details.
Good organizational and interpersonal skills.
Salary : Based on Experience, plus bonus
Benefits: Medical, Dental, Vision Insurances. Life, Disability, and AD&D Insurances. 401K with company match. Holiday and Vacation pay.
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