Customer Service Officer Job at Worphy, China

TDFZeHRUL0pzN1FEWTNNMTZna0w4THVmb2c9PQ==
  • Worphy
  • China

Job Description

Main Duties Answer customer inquiries Respond to customer inquiries in a timely manner and provide accurate and detailed answers to customers by phone, email, online chat and other means. Familiar with the company's products and services, able to provide personalized advice and solutions to customer needs. Customer Complaint Handling Receive customer complaints, listen patiently to customer opinions, and actively coordinate with relevant departments to solve problems. Track the progress of complaint handling, ensure that the problem is properly solved, and provide timely feedback to customers on the results. After-sales service and support Provide after-sales service, such as product use guidance, troubleshooting, etc., to ensure that customers can use the company's products smoothly. Regularly visit customers to understand the use of products, collect customer feedback and improve customer satisfaction. Customer Relationship Maintenance Maintain good communication with customers and establish long-term and stable cooperative relationship. Regularly push the company news, product updates and other information to enhance customer stickiness. Customer data collation and analysis Organize customer inquiries, complaints and other data, analyze customer needs and satisfaction, and provide support for the company's decision-making. Explore the potential needs of customers and provide suggestions for the company's product and service innovation.

Job Tags

Full time,

Similar Jobs

ANISTAR TECHNOLOGIES INC

Senior Travel Safety Coordinator OSHA 30 Expert Job at ANISTAR TECHNOLOGIES INC

 ...A respected staffing agency is seeking a Sr Safety Coordinator (Travel) responsible for planning and maintaining safety programs to ensure...  ...technical safety support, and ensuring compliance with OSHA regulations. Suitable candidates must have an OSHA 30 certification... 

OPENLANE

Vehicle Inspector Contractor Job at OPENLANE

 ...for an Independent Contractor for vehicle inspections. The Independent Contractor will provide vehicle inspection services at car dealerships. The Independent Contractor must have a minimum of 5 years of automotive experience as a vehicle mechanic or equivalent mechanical... 

American Traveler

Travel Nurse RN - NICU - Neonatal Intensive Care Job at American Traveler

 ...to other departments within the hospital and cross-campus to another NICU as needed ~ Holiday scheduling requires working either Christmas Day or the day before/after Christmas ~ Must care for neonates with pre/peri/post-operative needs and complex diagnoses ~... 

Globe Life AO

Fully Remote - Customer Service Representative - (No Experience Needed) Start ASAP + Bonuses Job at Globe Life AO

 ...HIRING NOW Remote Customer Support Rep Weekly Pay + Training Provided Looking for a...  ...and give you the tools to succeed no experience required! Why Youll Love This Job: ~ Weekly Pay + Uncapped Bonuses ~100% Work From Home Anywhere in the U.S. ~ Flexible... 

Pacific Companies

Physician / Neurology / Texas / Locum Tenens / Locums - December 7-15, 2019 Job Job at Pacific Companies

 ...First time doing Locum Tenens? Listen to a physician's firsthand experience. Click Podcast below. Looking for a permanent job? Click the...  ...recent job.Texas Locums Assignment: Specialty - Inpatient Neurology- Neurohospitalist; General or Vascular Neurology Location - Tyler...