Job Description

Job Description

Job Description

We are seeking a skilled Customer Service Representative (Call Center experience) to join our client’s team, one of the US’s largest Security companies.

Job description

Qualifications:

• THIS IS A REMOTE POSITION!! We are open to review resumes from applicants located in either of these states: FL, IN, KY and OH.
• Call center experience preferred.
• Excellent communication skills.Basic knowledge of computer applications.
• Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
• Candidates can be selected to work any of the below listed shifts; 12:30-9:00pm, 1:30pm-10:00pm, 2:30-11:00pm and 3:30pm-12:00am - Sunday-Thursday or Tuesday-Saturday schedule.

Candidates are required to provide their own equipment for this role.

• All Candidates must have:
• Internet Service (cannot connect via WIFI)
• Core i3 with 16GB of RAM
• Candidate must have a minimum of 25mbps upload and 25mbps download. Run an internet speed test at
• Candidate must have a minimum of Windows 10 on the computer.
• Must have modem connection - Must be hardwired to your computer via ethernet cable.
• Home computer, monitor and headset that will allow agent to answer calls. Must have a USB headset that is Avaya compatible for incoming customer interactions.
• Allow ADT-required software to be uploaded to their computer (CT Softphone, which allows incoming calls)

Responsibilities:

Knowledge:

• Call coordinator will answer phones from potential and existing ADT customers; ask specific questions to determine need and then transfer to the appropriate dept.

Comments/Special Instructions

About Our Client

Our client is one of the largest Security service companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.

About Akorbi

Akorbi is a group of companies, based in Dallas, Texas, that provides enterprise solutions that empower organizations to succeed in the global economy. Our customizable solutions include comprehensive workforce solutions, multilingual contact centres with business process outsourcing capabilities, interpretation, and localization services.

Akorbi is the 13th fastest-growing woman-owned/led company in the world, according to the Women Presidents’ Organization. Our founders have been featured in The American Dream on the Bloomberg channel, as well as in several notable publications, including Forbes, Inc. Magazine, TIME, Fortune, and Google+.

Our client is one of the largest technology companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.

Company Description

Our client is one of the largest technology companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.

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