Job Description

Summary

Summary

The Concierge is responsible for creating a welcoming first impression and for providing current information about the local area, attractions and events. He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and directions for restaurants, attractions and events in the area.

Responsibilities

• Provide information and assist guests concerning restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such.
• Maintain current listing of local and area attractions, special events, and activities.
• Maintain a listing of local transportation guides, churches, sports arenas, etc.
• Provide hours of operations for all restaurants, lounges, and shops within the hotel.
• Provide information, maps and directions as required.
• Maintain lobby reader board.
• Maintain all property brochure racks, order, and restock when necessary.
• Provide personalized phone calls to VIP’s and other designated guests welcoming them to the hotel.

Qualifications

• Experience in a hotel or a related field preferred. 
• High School diploma or equivalent required.
• Excellent time management skills.
• Able to prioritize multiple requests.
• Computer experience required. 
• Maintain a warm and friendly demeanor at all times. 
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner. 
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 
• Must be able to multitask and prioritize departmental functions to meet deadlines. 

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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