Job Description

Salary : $65,749.00 - $101,920.00 AnnuallyLocation : Durham, NCJob Type: Full time with benefitsJob Number: 24-05127Department: Community SafetyOpening Date: 10/10/2024Closing Date: 10/31/2024 11:59 PM EasternPosition DescriptionWork, Serve, Thrive. With the City of DurhamAdvance in your career while making a real difference in the community you serve. Hiring Range: $65,749 - $78,899Hours/Schedule: 9 to 5, Monday through Friday In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programs-collectively known as HEART (Holistic Empathetic Assistance Response Teams)-to meet the needs of people in crisis with compassionate care and behavioral health expertise. In the first twelve months of operation, and having responded to over 6,000 calls, HEART continues to demonstrate that alternative 911 responses are safe and effective. Interested applicants can visit and , watch from CNN's Sanjay Gupta, listen to on NPR (WUNC), or read from The Assembly to learn more about our department. As part of a cohort of municipalities invested in developing transformative 911 crisis response programs, the Community Safety Department generates insights that affect cities across the country who visit, meet, and learn from and about HEART. In short: your work at the Community Safety Department will help seed a national movement. DCSD is currently hiring for a specialized clinician within our Care Navigation program. Generally, our Care Navigation program assigns two-person teams-consisting of a Clinician and a Peer Support Specialist-to follow-up with residents within 48 hours of initial encounter with one of the crisis response teams mentioned above. Care Navigators' primary goal is to support neighbors after crises. This can include providing resources, connections to care, advocacy, or other forms of support for the neighbor.The particular Care Navigation clinician hired under this job posting will perform a specialized role encompassing three broad areas:They will lead quality improvement efforts in our care navigation program, including reviewing and ensuring standard practices are met, ensuring consistent and high-quality documentation, coordinating and assisting with hand-offs between teams, and deeply engaging in learning and implementation processes on program improvements. They will lead coordination of care for highly familiar neighbors (sometimes called familiar faces) in conjunction with city-wide initiatives on serving familiar neighbors. This will include consistently and proactive coordination with other public safety agencies and care providers to learn about, support, and pilot interventions for familiar neighbors. They will steer responder training efforts, inclusive of training designed for incoming staff cohorts and ongoing training needed for current staff. They will ensure gaps in skills and knowledge are addressed through appropriate and timely trainings geared toward first responders, behavioral health specialists, and persons involved in harm reduction efforts. Naturally, this clinician will be called upon to perform the traditional care navigation clinician role when necessary. They will also regularly serve alongside all care navigation teams for quality improvement and learning purposes.Care Navigation clinicians will receive general administrative direction and clinical supervision from the Shift Supervisors. They will not carry out supervisory tasks.Schedule: 40 hours per week, weekdays, 9 am to 5 pm. Duties/Responsibilities Co-design innovative learning, evaluation, and quality assurance pathways for our care navigation programs, with particular emphasis on: Surfacing and standardizing best care navigation practices across team members and shifts,Reviewing and giving feedback on documentation efforts in care navigation, including providing coaching, clarification, and encouragement to care navigation teammates, Supporting hand-off processes between care navigation teams and thereby ensuring neighbors experience seamless care throughout their time with HEART,Bolstering the care coordination efforts (across agencies and care providers) of care navigation teams by providing needed support during standard business work hours.Develop highly collaborative, trusting, and productive relationships with other crisis response team members.Work closely with care navigation team members, public safety agencies, and other care providers to regularly review the life circumstances of familiar neighbors and coordinate unified responses to familiar neighbors.Develop individual care plans that identify the needs and barriers to treatment for familiar neighbors and draw on the knowledge and insights of other team members.Maintain strong working knowledge of DSM5 diagnostic criteria, particularly for substance use, Severe Mental Illness (SMI) and Severe Persistent Mental Illness (SPMI), and Intellectual Developmental Disability.Provide "second response" follow-up to individuals who experienced crises, and others potentially affected by that crisis, to assess if and how further support might be extended.Assure that connections are made to services and supports based on individual choice and clinical assessment. Facilitate warm handoffs to other services as needed, which could involve directly transporting the individual in assigned work vehicle.Review documentation to ensure accuracy as required by program deliverables and departmental, local, state, and federal policy and requirements.Develop and maintain clear, open, timely, cooperative, and collaborative communication and working relations with all staff, clients, community partners, and partner agencies.Participate in clinical and administrative supervision, case conferences, staff meetings, in-service training, continuing education units, and other staff development activities.Contribute to strategic planning activities and conversations regarding the performance and direction of the department, particularly in regard to care navigation and departmental culture.Demonstrate a high level of resilience and self-care as part of maintaining wellness in a high crisis and first responder position. Minimum Qualifications & Experience Master's degree in social work, psychology, or related human services field.Two years of relevant experienceProvisionally licensed or fully licensed professional within any of the following areas:Licensed or Provisionally Licensed Clinical Addiction Specialist (LCAS/A)Licensed or Provisionally Licensed Clinical Mental Health Counselor (LCMHC/A)Licensed or Provisionally Licensed Clinical Social Worker (LCSW/A)Licensed or Provisionally Licensed Marriage and Family Therapist (LMFT/A)A track record of demonstrating initiative and sound judgment when handling ambiguity.Ability to maintain confidentiality, and particularly HIPAA confidentiality, at all times.Must be able to travel to and from worksite and other locations within DurhamMust be able to walk/stand up to 75% of any assigned shift. A commitment to and interest in the mission of the department: to enhance public safety through community-centered approaches to prevention and intervention as alternatives to policing and the criminal legal system.A commitment to equity, which could include having already attended racial equity trainings. Additional Preferred Skills Two or more years of crisis response or care coordination experience.Experience working with Peer Support Specialists or other individuals with lived experience with behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises.Prior experience in outreach/engagement to populations experiencing frequent behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises.Strong knowledge and experience with service delivery documentation (including counseling/treatment planning), HIPAA/Confidentiality standards, utilization review, and data management.Ability to speak two or more languages, with a high priority on Spanish.Familiarity with Durham health systems and community resources/services for physical health behavioral and mental health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocational rehabilitation, housing, justice involvement, and other services.Advanced collaboration and interpersonal skills with the ability to build consensus and promote the exchange of information among team members and partners.A commitment to, knowledge of, and affection for Durham and its communities, which could include living in Durham.Benefits - General Full-Time Employees 12-13 paid holidays per year 13 standard work days of vacation per year 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement 2 weeks paid military leave per year Medical, dental, vision, and supplemental life insurance plans State and City retirement plans Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation PlansBenefits - Part-Time (1,000 hours or more per year) 401(k) retirement plan (5.0% of salary) State retirement planBenefits Part-Time (Average 30 hours per week over 12 month period) 401(k) retirement plan (5.0% of salary) State retirement plan effective first day of the month following date of hire Health insurance effective first day of the month following date of hire Dental and life insurance, after one year of service Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service01 Where did you first hear about this opportunity? City of Durham Website Walk in Job fair Employee referral Professional organization ***Please list the organization in "other" box below*** Internet posting ***Please list the specific web site in the "other" box below*** Craig's List Facebook LinkedIn GlassDoor governmentjobs.com Monster.com Indeed.com Employment Security Commission Magazine/Newspaper Other 02 If you listed "other" above please give specific web site, organization, or publication. 03 Please select your highest level of COMPLETED education. Less than a High School Diploma or Equivalent (GED, HiSET, TASC) High School Diploma or Equivalent (GED, HiSET, TASC) Associates Degree Bachelor's Degree Master's Degree Doctoral Degree (PhD, Juris Doctorate) 04 Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire) I have a valid, unrestricted NC driver's license. I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days. I do not have a valid, unrestricted driver's license. 05 How many years of related experience do you have? No related experience Less than 1 year of related experience 1 year but less than 2 years related experience 2 years but less than 6 years related experience 6 years but less than 10 years related experience 10 years but less than 14 years related experience 14 or more years related experience 06 Are you willing and able to travel to and from worksite and other locations within Durham? Yes No 07 Are you willing and able to walk/stand up to 75% of any assigned shift? Yes No 08 Are you Provisionally licensed or fully licensed professional within any of the following areas: Licensed or Provisionally Licensed Clinical Addiction Specialist (LCAS/A) Licensed or Provisionally Licensed Clinical Mental Health Counselor (LCMHC/A) Licensed or Provisionally Licensed Clinical Social Worker (LCSW/A) Licensed or Provisionally Licensed Marriage and Family Therapist (LMFT/A) None of these Required Question

City of Durham, NC

Job Tags

Holiday work, Full time, Temporary work, Part time, Local area, Currently hiring, Shift work, Weekday work, Monday to Friday,

Similar Jobs