Job Description

Overview These are virtual/hybrid working positions (work from home) but you must be within one hour of travel time to a Providence work location in the Portland Metro Area. This proximity ensures that you can attend training sessions and work from a Providence physical location when required. Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of Providence Medical Group patients and helps them navigate through the managed care system. This position is responsible for the resolution of customer inquiries through multiple channels; upkeep of resources to remain current; and coordination of special projects and events. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here because we know that to inspire and retain the best people, we must empower them. Responsibilities Resolve customer inquiries through multiple channels; maintain up-to-date resources; and coordinate special projects and events as directed by the Supervisor, Call Center. Advocate on behalf of Providence Medical Group patients and assist them in navigating the managed care system. Support the Call Center Team and internal departments to ensure effective service delivery. Required Qualifications 1 year of Customer service experience. Preferred Qualifications 1 year of medical office or health care experience. Basic experience with electronic medical records and/or computerized billing systems. Medical terminology experience. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About The Team Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers. PCN is composed of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington; Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence’s St. John’s Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico. Additional Details Requisition ID: 381714 Company: Providence Jobs Job Category: Customer Service Job Function: Administration Job Schedule: Full time Job Shift: Multiple shifts available Career Track: Admin Support Department: 5011 PMG N STAFFING Address: OR Portland 4400 NE Halsey St Work Location: Providence Office Park Portland Bldg 1-Portland Workplace Type: Hybrid Pay Range: $19.40 - $29.08 Providence is an Equal Opportunity Employer. We are committed to an inclusive workplace free from discrimination and harassment on the basis of race, color, gender, disability, veteran status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by law. #J-18808-Ljbffr Providence

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